Africa Institute of Management (AIM)

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In today's banking landscape in the Africa, challenges and opportunities abound. And while the branch is only one of many delivery channels for retail banking customers, experience shows that these customers place much more importance on more attention on the branch level. Thus, this program aims at providing bankers with basic knowledge in branch operation and practice. Operation procedures and their latest development, including the requirement of the Code of Banking Practice, will be discussed.

Course Objectives

By the end of this course, participants will be able to:

  • Comprehend the opportunities for bankers today in terms of New products and services and Handling all the customers' financial needs
  • Build customer relations through Customer relations through Customer Relations Management
  • Appreciate the challenges and opportunities that are currently facing the banks and their overall strategic business objectives.

Target Group

Bank Managers, Branch Managers, Portfolio Managers, Credit Officers, Treasury Managers, Financial Analysts, Financial Managers, Portfolio Analyst, Chief Accountants, Financial Controllers, Operations Officers, Customer Relations Manager