Management positions are the heart of any organization because these are the ones that will make or break a system. This course is specifically designed to ensure that supervisors play their roles in a manner that enables them to get the best out of their subordinates without looking at them as competitors. The course is designed to enable participants exhibit the key principles of modern supervision practice as they spur their teams into the best teams that their organizations can have.
By the end of this course participants will be able to;
- Understand tradeoffs among different types of goods and services operations systems in terms of characteristics management tasks organization and control and impact on strategy and direction of the business.
- Appreciate and clearly understand the nature scope and responsibilities of the management position.
- Understand strategic and tactical operations management issues and their relationship to the functional areas of the firm and how they can be supervised
- Develop specific knowledge attitudes and skills necessary to enhance supervisory management capabilities.
Supervisors, Team leaders, Staff supervisors or Line managers.