This Course explains and reinforces the concept that performance management is not a one-time supervisory event, but an ongoing process of planning, facilitating, assessing, and improving individual and organizational performance. In addition, the course emphasizes the importance of measuring the effectiveness of human resource activities that are designed to enhance individual and organizational performance. Furthermore this training covers principals, strategies, and approaches required to effective change management.
By the end of this training programme, the participant should be able to:
- Understand the major theories and perspectives concerning organization development and change.
- Determine and evaluate opportunities for change and creativity in service, supply chain, product, communication or organizational strategy
- To effectively manage change communications with internal and external communities so that change is well received and supported
- To enhance evaluation of change influence, combined change planning and effective implanting of change into the life of the organization
- Diagnose the external factors that are driving change and the strategic orientation of your firm
- Articulate a change vision and build an approach for identifying and influencing key stakeholders
- Devise an approach for overcoming resistance
- Design an organizations performance management process that is compliant with law and supports organizational mission and strategy.
- Compare and contrast various organizational performance management programs and best practices and define attributes of effective performance management systems.
- Employ job-related performance standards and performance indicators that reflect the employee’s range of responsibilities.
- Assess how increased employee involvement can contribute to effective performance and coach employees to identify career paths and resources available to support individual development.
- Identify and communicate appropriate actions with employees (e.g. training and development, wage increase, promotion, bonus etc.) based on their performance strengths and weaknesses.